by retired United States Navy Captain L. David Marquet. The leader-follower model doesn’t manage cognitive work effectively. Have supervisors do brief check-ins to ensure crew members are on the right track so time isn’t wasted. The initial focus was on decentralizing control. They learned to think and act proactively, determining what needed to be done and the best way to do it, rather than waiting for direction. In contrast, Santa Fewelcomed inspectors as experts who could help the crew improve. Everyone needs to understand the organization’s goals so that the decisions they make align with what the organization is trying to accomplish. Here are the mechanisms Santa Fe adopted to ensure clarity: Santa Fe was ready to deploy, two weeks early. For instance, a sailor made a mistake in the torpedo room that deliberate action didn’t prevent—the problem occurred because he didn’t understand the effects of what he was doing and how certain systems worked together. Turn the Ship Around! : How to Create Leadership at Every Level is a leadership book by David Marquet. Fire is potentially catastrophic on a submarine. Background – You’ll get contextual knowledge as a frame for informed action or analysis. Protocol required making a supply request 36 hours in advance. The Naval Academy leadership book defines Leadership as “Leadership is the art, science or gift by which a person is enabled and privileged to direct the thoughts, plans and actions of others in such a manner as to obtain and command their obedience their confidence, their respect and their loyal cooperation”. Turn the Ship Around! In this summary of Turn the Ship Around!, you will learn:. They identified several possible reasons for the insufficient initiative. David is one of the world’s most in-demand leadership speakers and the bestselling author of Turn the Ship Around. The diving officer of the watch conducted a briefing (read the procedures out loud), but no one paid attention to this formality. However, he didn’t realize that Santa Fe’sbackup engine differed from those of other submarines in his experience and lacked a speed-up function. The Foreword by Stephen R. Covey Here top leaders will learn how they can release the passion, intellect, and energy of their people. He shares the phases of struggle from his frustration, questioning, and ultimate rejection of the leader-follower model, to the trials and tribulations adopting the new model, to the ultimate overwhelming success with the leader-leader model. Repeat the message of change until it fully sinks in. Marquet attended the officers’ next meeting, where they discussed how to turn the system around to ensure that department heads were responsible for the work of their departments. Each chapter in the workbook emphasizes a key leadership principle, references specific pages in the original book for the reader to review, then asks a series of questions or (in some cases) proposes an activity, exercise, or “to do” with your organization. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. Most people are enthusiastic when they start new jobs—they have energy and ideas, but their initiative is quickly squelched by bosses and coworkers who tell them, “We tried that before” and “Just do what you’re told.” Consequently, they fall in line and do the minimum required. Summarized by arrangement with Portfolio, an imprint of Penguin Publishing Group, a division of Penguin Random House LLC. In the process, Marquet learned two more lessons about decentralizing control. In contrast, many of today’s employees are knowledge workers who work independently to develop and apply information. They missed deadlines and fell behind schedule. In contrast, Marquet pushed control, or decision-making authority, down to where the information originated. The petty officer’s reply revealed he was an unhappy follower who wasn’t taking any responsibility for his unhappiness. Home > Book Summary – Turn the Ship Around! Many organizations get defensive about audits and inspections, and during them, they say as little as possible. This nearly cost Santa Fe a key crew member. Turn the ship around book summary. In short, the “leader-leader” model allows staff to take responsibility for problems and solutions rather than waiting to be told what to do. Demonstrate readiness: Instead of listening to a briefing or review of instructions, crew members demonstrate they’re prepared to proceed. that provides a more detailed account of the events described in the A and B cases. is the consummate book on leadership for the Information Age--where unleashing knowledge workers' intellectual capital is pivotal in optimizing organizational performance: from maximizing market share and minimizing customer churn to improving margins. But it also encapsulated the problem and the attitude pervasive among the crew. Do they use follower language such as, “May I have permission to,” “I’d like to,” “Could we,” “What should I do about,” “Do you think…”? The incident underscored to Marquet that it wasn’t enough for people to be empowered—they also needed to be competent to perform better. Be inspired by your organization’s legacy. This book describes the specific methods Marquet used on Santa Fe to transform the organization. Bold – You’ll find arguments that may break with predominant views. : A True Story of Turning Followers into Leaders by L. David Marquet. Marquet decided to involve the entire crew by instituting a behavior change that he hoped would lead to changed... Read on the go with our iOS and Android App. While observing the torpedo exercise, the inspection team also reviewed Santa Fe’s administrative procedures and found that officers hadn’t responded to several messages and requests from higher authorities. Santa Fe’s crew performed flawlessly without Marquet’s involvement. Books we rate below 5 won’t be summarized. Over time, Marquet and his officers came up with 20 “mechanisms” (Navy terminology for methods practices) to transform Santa Fe from a leader-follower to a leader-leader organization. That if you want people to think, you need to "give control, create leaders" not "take control, attract followers." Eloquent – You’ll enjoy a masterfully written or presented text. With scant decision-making ability, they have little motivation to contribute their ingenuity and energy. He asked the petty officer on watch, “What do you do on the ship?” The answer was a cynical “Whatever they tell me to do.”. In a year, he turned the crew into one of the best by replacing the military’s traditional “leader-follower” or command-and-control structure with a “leader-leader” organizational model. The theme they came up with was “Leadership at every level” and the principles included: Santa Fe moved on the surface through the crowded Strait of Malacca, between Singapore and Indonesia, because it was shallow. In the months before deployment, there would be an escalating series of inspections, starting in eight days when Commodore Kenny and squadron staff would ride on the submarine and observe. Along with competence, a leader-leader model that decentralizes control also requires clarity. While waiting for the final inspection report, he discussed his concerns with department heads. Marquet’s early ideas on leadership came from reading classics and from movies, where plots centered on a heroic leader and his followers. Take care of your team. Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. What is your goal? Eye opening – You’ll be offered highly surprising insights. Your highlights will appear here. Cutting out the fluff: you don't spend your time wondering what the author's point is. At getAbstract, we summarize books* that help people understand the world and make it better. is the consummate book on leadership for the Information Age--where unleashing knowledge workers' intellectual capital is pivotal in optimizing organizational performance: from maximizing market share and minimizing customer churn to improving margins. Its lessons are applicable to any organization—business, nonprofit, or government. View a full … Control: Decentralize decision-making to increase the crew’s initiative and motivation. I finally got around to reading it, and I’m glad I did! Both the chiefs and crew became more engaged in their work. Numerous large vessels, as well as ferries and fishing boats, used it daily, which made the three-day passage tricky. Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. Making port calls in six countries without any behavior problems. The book is consistently listed as a “top read” and is a #1 best seller on Amazon. Are your employees striving for excellence or just trying to avoid mistakes? e david@turntheshiparound.com tw @idavidmarquet. : A True Story of Turning Followers into Leaders. Why or why not? Taking over the dissatisfied nuclear submarine crew as Captain, Marquet transformed them into one of the most respected teams in the US Navy. Who are your company’s inspectors and how do you and your organization typically respond to them? His new boss, Commodore Mark Kenny, had pushed for him to get the job of turning around Santa Fe because of Marquet’s hunger for learning during commanding officer training. It presents a different approach to leadership, using a “leader-leader” model instead of a “leader-follower” … Eighteen months after Covey’s visit, Santa Fe was on deployment again, operating in the Strait of Hormuz at periscope depth, when the submarine developed a problem. A framework for implementing change in any organization, one of acting your way to new thinking. Both chiefs and crew became more engaged in their work and the overall mood was more upbeat. They wanted the principles to help crew members use the right criteria when making decisions. Marquet believed that the department heads should use check-out to report what they’d accomplished and planned to do, thereby taking ownership. The executive officer (XO) on Santa Fe required department heads to check out with him before leaving for the day, so he could go over tasks he had given them to do and ensure they weren’t leaving with something major undone. Immediately recognize excellent performance. The leader-leader structure is based on a different assumption about people: everyone can be a leader, and an organization is most effective when everyone thinks and acts like a leader. Leggatt asks the Captain to maroon him on a nearby shore, since he will not return to England to be tried and hung. Well structured – You’ll find this to be particularly well organized to support its reception or application. The exercise was designed to send a message of deterrence to potential U.S. adversaries. Turn the Ship Around! Create guiding principles to aid decision-making. An executive officer (XO) or second in command, Four department heads, or officers overseeing weapons, engineering, navigation/operations, and supply. One of the best examples of a veteran-penned volume is Turn the Ship Around! Marquet was tempted to handle the violation in house because reporting it up the chain of command would result in additional monitoring and scrutiny. Turn the Ship Around! Leaders develop throughout the organization. is the true story of how the USS Santa Fe skyrocketed from worst to first in the fleet by challenging the U.S. Navy's traditional leader-follower approach. In the first instance, he learned that if you tell people to do something specific, you should also explain why you made your decision. is the story of Marquet’s journey with his crew. Does your organization follow a top-down, leader-follower model or a leader-leader model? Upon inspection, he found that bolts on a seawater heat exchanger had been improperly installed to save time.... Marquet was assigned to command USS Santa Fe. Such disengagement costs US firms $300 billion annually. Being on deployment gave Santa Fe’s officers the opportunity to finalize a set of guiding principles. In the book Turn the Ship Around, Captain L. David Marquet describes how he took the submarine, the USS Santa Fe, from “worst to first” in the United States fleet by transforming the leadership structure from “leader-follower” to “leader-leader.” Summary The author divides the book into four sections. A rear admiral was on board observing the exercise, which would demonstrate not only Santa Fe’s abilities, but also the ability of a U.S. submarine to attack and sink a submarine in shallow water. Copyright © 2020 ShortForm™ | All Rights Reserved, This is a preview of the Shortform book summary of. Old habits die hard. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. How have you responded? If the purpose isn’t clear, the criteria on which decisions are made may be off base, leading to bad decisions. Supervisors should build trust and motivation by putting the team’s interests first. He gave up the traditional command-and-control model and instead inspired every … A quartermaster is a naval petty officer with responsibility for steering the submarine and charting its course. No matter your business or position, you can apply Marquet's radical guidelines to turn your own ship around. It’s responsible for successes ranging from the construction of the pyramids in ancient Egypt to the factories of the Industrial Revol… People who are treated as followers become passive. The officer on deck knew this, but he passively passed Marquet’s order... To get Santa Feofficers and crew members thinking proactively rather than seeking permission or orders, Marquet required everyone to state their intended actions, beginning with the phrase, “I intend to…”. is the consummate book on leadership for the Information Age–where unleashing knowledge workers’ intellectual capital is pivotal in optimizing organizational performance: from maximizing market share and minimizing customer churn to improving margins. When he took over as commander, Marquet had six months to get the submarine ready for deployment. Santa Fe was to join a battle group for a torpedo exercise in the Arabian Gulf intended to demonstrate combat effectiveness. parallels the structure of the main book. The Navy divides people into “leaders and followers,” the traditional leadership model. This has been the basis of our thinking about leadership for hundreds of years because it has worked. (A) . We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. The US Navy operates with a traditional “leader-follower” management structure. Officers would think out loud about concerns. In discussing the torpedo exercise, in which Santa Fe needed to intercept and sink an enemy submarine, Marquet pointed to the chart and said, “We need to be at 0600,” based on where he thought the enemy would be. As the crew got ready to submerge the ship, it seemed to be taking a long time—they were out of practice on submerging rapidly, which was a key combat skill. Marquet and his officers used the following mechanisms to strengthen the crew’s technical competence: On Saturday morning, Santa Fe officers and observers from Squadron Seven and Naval Reactors gathered to critique the petty officer’s “red tag” mistake. Marquet ran some unexpected drills simulating malfunctioning gauges, which didn’t go well. The engineering drill involved a simulated problem that shut down the submarine’s reactor. What we say here about books applies to all formats we cover. They had been tracking the messages and filing them in a three-ring binder. Focus on the following - Zero down on the central problem and two to five related problems in the case study. Get people to act differently and they’ll begin thinking differently (starting with the “three-name rule.”). Hoping to generate the passion he felt on Sunfish, Marquet gave the crew more control over their work. The Captain initially refuses, but then agrees to grant Leggatt his wish. The primary one was a lack of informal verbal communication—for instance, no one gave a heads up that the time to download the radio broadcast was approaching. What are the signs indicating it’s one or the other? David Marquet is an expert on leadership, a former submarine commander, and author of the Amazon #1 bestseller: Turn the Ship Around! The Navy’s attitude about leadership – like the approach of the typical boss – can also foster disenchantment. In the Arabian Gulf exercise, Santa Fe was assigned to attack another sub, the USS Olympia, which was playing the role of an enemy diesel boat. So they charted the... During an engineering propulsion drill, Marquet learned how a passive leader-follower mindset on Santa Fe could lead everyone off course. After beginning his career as a junior officer on USS Sunfish, Marquet was assigned as an engineer on USS Will Rogers, a nuclear-powered ballistic missile submarine known as a boomer, armed with 16 Poseidon missiles. 2015/12/14 2014/10/23 Business Hacker Book summaries. Hose instead of involving himself in details, he tried explaining the objectives leaving... A frame for informed action or analysis keep track of the control room crew on! When Santa Fe arrived in port, the crew needed to hook up four shore power cables so could. 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